OBSERVATION #004
Exceptions teach the organization too.
A decision can feel like an exception to the person making it and still become information for everyone watching.
FIELD NOTES
Patterns observedin the field.Patterns observedin the field.
Working notes on the invisible shifts that shape growing organizations.
ARCHIVE
3 PUBLISHED OBSERVATIONS
- OBSERVATION #003
Some problems only become visible when the workaround stops working.
Something can look like it works simply because someone has become very good at compensating for what doesn’t.
- OBSERVATION #002
Coordination is a cost that nobody puts on the invoice.
Every new dependency is paid for in attention long before it shows up in a budget line.